Shipping policy
Shipping & Return Policy
Processing Time:
- Pre-order season will take approx. 3 months to receive as bags are made to order
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In-stock orders are processed within 10 business days.
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Custom made or pre-order items may require additional processing time.
Shipping Methods & Estimated Delivery:
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Standard Shipping: 14 business days
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Express Shipping: 7 business days
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International Shipping: 14 business days (may vary based on customs processing)
Shipping Costs:
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Domestic and international shipping rates are calculated at checkout.
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Complimentary shipping on orders over $999.
Order Tracking:
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Once your order has shipped, you will receive a confirmation email with a tracking number.
Customs & Duties:
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International customers are responsible for any customs duties or import taxes.
Return & Exchange Policy
We take pride in the craftsmanship of our products. If you are not completely satisfied with your purchase, we are here to assist you.
Returns & Exchanges:
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Returns are accepted within 14 days of delivery.
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Items must be in original condition, unused, with all packaging and tags intact.
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Exchanges are subject to product availability.
Non-Returnable Items:
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Custom or personalised items
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Final sale or clearance items
How to Initiate a Return:
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Contact our customer service team at hello@princesutton.com with your order number and reason for return.
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We will provide a return authorization and shipping instructions.
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Once received, refunds will be processed within 5-10 business days.
Refunds:
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Refunds are issued to the original payment method.
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Shipping costs are non-refundable unless the return is due to a defect or error on our part.
For any further inquiries, please reach out to hello@princesutton.com